If you are visiting this page after being to me for massage, please visit this page and take 2 minutes to fill in a form for your communication preferences.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
- Information which you supply on the forms on the website is emailed directly to me, not stored on this website
- With your permission and communication preference choice, you can receive emails or SMS with relevant info. Unsubscribe at anytime
- Case notes are hand written and stored in a fireproof safe. When I am on the move, they are kept safe at all times
- I am legally bound by my insurance company to hold your case notes for 7 years
- If I have not heard from you in 3 years, I will delete your contact details and emails
- You can request a copy or to delete some of your records at any time
- With your permission, I share preferred contact details with Neal’s Yard, for online bookings
- All other info is kept strictly confidential though your name might be seen by my bookkeeper and accountant
- I might need to seek guidance and clarity about your case from my supervisor, on an anonymous basis
- Contact details and email communication is cloud based and encrypted, provided by a reputable company and computers and mobile phone are both password protected and encrypted
1. Consent and processing your data lawfully
By filling in any forms on this website, you are giving your consent for Leora Sharp, to hold your personal information, for as long as deemed necessary. The information which you supply on the forms will be emailed directly to me and not stored on this website. I use your information to give you the best possible service and for insurance purposes.
The lawful basis for processing your data is; consent, contractual, legitimate interest, legal obligation. You can read more about your data protection rights here.
2. Storing and retaining your information
When you come for your first appointment I will not take any contact information, unless we agree this is necessary. I will note down what you tell me about why you have come to see me and some of your body and possibly your emotional history. Only after you return to me a second time, will I ask you for contact details and you have a choice in how you would be contacted and for what purpose.
Your case notes are hand written and stored in a fireproof safe. When I carry them with me to my place of work, keep them safe at all times. Any contact details and email communication is cloud based and encrypted, provided by a reputable company. My computers and mobile phone are both password protected and encrypted.
If you have enquired about massage and not followed through with an appointment, I will delete any information and emails after 1 year.
If you become a client, and we do not have contact for 3 years, I will delete your contact details and emails. I cannot delete your details off the Neal’s Yard booking system, you will need to contact them to do that. Please see No. 5 below.
3. Accessing, updating or deleting your information
Your records are accessed by myself, for clinical purposes. You have the right to request a copy of your records at any time. Please use this form to make any request with regards to your information. This can include requesting to see the personal information I hold about you, updating or requesting deletion of information. If requesting to see information, this will be emailed to you.
As mentioned above, I am legally bound by my insurance company to hold your case notes for 7 years. I can therefore only shred the case notes 7 years after your last appointment. In exceptional circumstances, we can contact my insurance company for advice.
4. Sharing your information
With your permission, I need to share your preferred contact details with Neal’s Yard, to make a booking, see 5 below. Your name might also be seen by my bookkeeper and accountant.
The rest of your information will be kept strictly confidential unless there are legal grounds for me to disclose something which you have told me to a third party. I will always inform you if I feel that disclosure is necessary and seek your permission and co-operation first. I might also need to contact your doctor for medical reasons, and for this purpose, I will also seek your permission.
Should there be a need for me to seek guidance and clarity about your case from my supervisor, I will mention only the necessary case details, on an anonymous basis, in our confidential session. This is routine for health and wellbeing providers.
5. Neal’s Yard onilne booking software
Neal’s Yard, where I practice, use an online booking system which have their own privacy policies. I recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
If you wish to remove yourself from the Neal’s Yard booking system, please contact them on email@example.com.
6. Paying by card, over the phone, for your first appointment
Neal’s Yard, where I practice, require that initial consultation appointments are paid for by card, over the phone.
7. Email marketing
I do not use a 3rd party email marketing programme and don’t send out newsletter as such. With your permission and communication preference, I would like to send you emails directly from my inbox or phone (SMS), about my practice/special offers and post consultation check in, client specific wellbeing tips/advice, relevant event information. You have the option to positively opt in to receive these updates. You can unsubscribe at any time or please email me to ask me firstname.lastname@example.org
When you click on any links, they may direct you away from this site. I am not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
9. Complaints and reporting of data breach
If you are concerned there has been a data breach, or you are unhappy with how I am handling your data, please raise your concerns with me first, so that we can seek a resolution. If you are still not satisfied, then you have the right to complain to the Information Commissioner’s Office (ICO).
9. Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
- Data Protection Act 1998
- Privacy and Electronic Communications Regulations 2003
- Privacy and Electronic Communications Regulations 2003 – The Guide
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These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page. They cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.
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Date: May 2018
Edited and customised by: Leora Sharp
Company Registration Number: 06063243 (England and Wales).
Registered office address: 30 Arundel Road, Bath, Banes, BA1 6EF